bac999's Privacy Policy

bac999 is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy document will explain in detail what kind of information bac999 collects from you, why it is collected, how that information is used, and what steps we take to keep your information secure.

By using our platform, you are considered to have agreed to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This policy applies to the bac999 website, mobile platform, and all associated digital services.

bac999 collects various types of information in order to provide its services properly. The different categories of information are listed below:

1.1 Information You Provide Directly

When you create an account on bac999 or use our services, we collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• National ID or passport number (when identity verification is required)
• Account username and password

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login and logout times and session data
• Gaming history and transaction details
• Information obtained through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, we may collect limited information from legitimate third-party sources for the purpose of identity verification or fraud prevention. Applicable legal regulations are always followed in such cases.

bac999 uses collected information only for specific and lawful purposes. We never sell personal information to third parties without your permission.

Main purposes for which information is used:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions and maintaining their history
• Providing bonuses, promotions, and VIP benefits
• Customer support and issue resolution
• Detecting and preventing fraud, money laundering, and suspicious activity
• Monitoring user behaviour to ensure responsible gaming
• Improving the platform and enriching the user experience
• Fulfilling applicable legal obligations
• Providing personalised services and offers based on your preferences

bac999 gives the highest priority to the security of your personal information. We use industry-standard technologies and processes to protect your information from unauthorised access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Sensitive information stored using AES-256 encryption
• Two-Factor Authentication facility
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

3.2 Organisational Security Measures

• Only authorised staff can access personal information
• All staff are trained on data protection
• Third-party service providers are required to follow the same standard of security policy

3.3 Data Retention Period

Your information will be retained for as long as your account is active and necessary for providing our services. Even after an account is closed, information may be retained for a specified period for legal, regulatory, and business reasons.

bac999 never sells or rents your personal information. However, specific information may be shared in the limited circumstances listed below:

4.1 Service Partners

Information necessary for service delivery is shared with our payment processors (bKash, Nagad, Rocket, Upay), game software providers, and other approved technology partners. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information in compliance with applicable law upon a court order, legal investigation, or request from a regulatory authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

4.4 With Your Consent

For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information.

bac999 uses cookies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required for the core operation of the platform — login sessions, security tokens, etc.
• Performance Cookies: Used to measure how well the platform is functioning.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Analyse usage patterns to improve the user experience.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, if essential cookies are disabled, some features of the platform may not work properly.

As a bac999 user, you have the following rights regarding your own information:

• Right of Access: You can request to know what information we have collected about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (for information not subject to legal obligations).
• Right to Restrict Processing: In certain circumstances, you can restrict the processing of your information.
• Right to Data Portability: You can receive your information in a structured format.
• Right to Object: You can object to the use of your information for a specific purpose.
• Right to Withdraw Consent: You can withdraw your consent at any time for processing of information provided on the basis of consent.

To exercise these rights, please contact our support team. We will respond to your request within the timeframe set by applicable law.

bac999 strictly does not provide services to persons under the age of 21. Our platform always follows an age verification process and does not collect personal information from minors. If it comes to our knowledge that information of a minor has been collected, we will immediately delete that information and close the account.

bac999's servers and infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that it remains subject to an equivalent level of protection. We only transfer information to countries or organisations where adequate data protection can be assured.

bac999 reserves the right to update or change this privacy policy at any time. In the case of significant changes, we will:

• Send a notice to your registered email address
• Display a clear notice of the changes on the platform
• Update the "Last Updated" date at the top of the policy

If you continue to use the platform after changes are made, it will be considered that you have consented to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

Your privacy is very important to us. We take every request seriously and are committed to providing a resolution as quickly as possible.